Schematex
matrix·Six Sigma DMAIC·quality, manufacturing·complexity 2/3·since v0.1.1

Order fulfilment SIPOC

The one-page scoping table that opens a Six Sigma DMAIC project — Suppliers, Inputs, Process, Outputs, Customers in five fixed columns, pinning down exactly where the process starts and ends before anyone improves it.

For the Six Sigma process-improvement lead

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SIPOC — Order fulfilment SIPOC scoping table — 2 supplier(s), 2 input(s), 4 process step(s), 2 output(s), 2 customer(s) Order fulfilment Suppliers Suppliers: Vendor, Warehouse Vendor Warehouse Inputs Inputs: PO, Stock levels PO Stock levels Process Process: Receive order, Pick, Pack, Ship 1. Receive order 2. Pick 3. Pack 4. Ship Outputs Outputs: Shipped package, Invoice Shipped package Invoice Customers Customers: End customer, Finance End customer Finance
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What this shows

A SIPOC is the first artifact a Six Sigma team builds in the Define phase of DMAIC. It names — in five columns read left to right — everyone and everything the process touches: Suppliers hand in Inputs, the Process turns them into Outputs, and Customers receive them. Here the order-fulfilment process runs Receive order → Pick → Pack → Ship, fed by purchase orders and stock levels from the vendor and warehouse, and producing a shipped package for the end customer and an invoice for finance.

The point of a SIPOC is boundary-setting before measurement: it forces the team to agree where the process starts, where it ends, and who hands work in and out of it. The five columns always render in canonical S-I-P-O-C order, so the diagram reads correctly even when the blocks are authored out of sequence.

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